STEP ONE – Initiating a Return

• If you wish to return an item, please contact us via  Live Chat, Telephone (+27104425264), or WhatsApp (+27104425264) for immediate assistance. There is no need to fill in a form or send an email. Please note that we only accept returns if we are notified within 10 working days (2 weeks) of the date on which the order was delivered. No returns, exchanges, or cancellations are permitted on last chance items.
• Our Customer Service team will assist you in initiating the return or exchange process and provide further instructions for returning the goods. Please ensure that the products you are returning are in their original condition, meaning unopened and in their original packaging.

STEP TWO – Returning the Product

Return and Exchange

• If the product(s) ordered and delivered are unsuitable, and you wish to exchange them for another selection, we will gladly assist you in validating which alternative product(s) may be more suited to your needs. Please note that we only accept returns if notified within 10 working days (2 weeks) of the date on which the order was delivered. We do not offer exchanges on opened or used products.
• Once the return goods have been received and inspected, we will process the exchange and initiate the delivery of replacement products. Our Customer Service team will confirm when the goods have been validated for exchange and when the replacement products have been shipped to you.
• Please note that exchanges can only be made for products of equal value and ONLY for online orders that were placed on https://www.clinique.co.za/. If you wish to replace the original product(s) with items of higher value, we will process a refund for the original transaction and assist you with placing a new order.

Refunds

• If you require a refund, we will refund the price paid for the goods (excluding the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that they are returned to us in their original condition within 14 working days of delivery.
• Refunds will only be made to the original payment method used.
• Until such goods are returned to us, please take reasonable care to store the cancelled goods safely and in appropriate conditions.
• We cannot accept returned goods that we reasonably believe have been used. If we find that returned goods have been used, we will notify you that no refund is available, and you will be responsible for arranging to have the goods returned to you.

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage has occurred, please contact us immediately via telephone, live chat, or WhatsApp. To ensure a prompt resolution, please keep the shipping box, packing materials, and damaged items for inspection.
 

Dispute Resolution

If we do not accept that we supplied defective or unsuitable products, and our customer services department cannot help, you may take the matter up with an appropriate dispute resolution body or pursue legal action. This policy does not exclude any other rights customers may have.

 

Contact Us

Our Customer Service team can be reached on business days, excluding public holidays, via:

• Live Chat
• Telephone (+27104425264)
• WhatsApp (+27104425264)